FAQs
General
Eleven as One is a football brand designing kit specifically for women. Our purpose is to give everyone access to that football feeling.
Julia Cove-Smith is the Founder of Eleven as One. She's been supported by many people since starting to set up the brand in 2024, including Saboteur Studio, Formation Studios, Nathalie Winter, Una Burnand and the amazing Shepherd's Booters. She's also had plenty of feedback and support from her footballing family, and the Barnes Eagles U18 girls (the original inspiration!) If you want to chat to Julia or give her any feedback at all about Eleven as One, please contact her via hello@elevenasone.co.uk.
Ordering
When your order is dispatched you'll receive a tracking number via email. If you have any problems at all, please email us directly at hello@elevenasone.co.uk and we'll help you out.
Unfortunately we're unable to change your order once it's been placed, but you have 28 days to return your order if you change your mind.
We accept all major credit and debit cards.
Unfortunately you can't cancel your order once it's been placed via our website, but you have 28 days to return your order if you change your mind. Please contact us at hello@elevenasone.co.uk and we can help you with your return.
At the moment we're not able to process international orders directly from our website. If you'd like to order Eleven as One product to send overseas, please contact us at hello@elevenasone.co.uk and we'll see what we can do to help you.
Returns
Once your order has been delivered you have 28 days to return it if you change you mind. To make a return, please contact us on hello@elevenasone.co.uk and let us know the reason for your return. Then package your items in the original packaging and we'll be in touch with information on how to send back your parcel.
Once your order has been returned, your will be refunded to the original payment method within 10 days.
Products
All our training products are all made at RAL Tekstil in Antalya, Turkey. We've worked closely with the team at the RAL Tekstil factory since we started the brand and are delighted to have their support to develop our women's football kit. Our hoodies and t-shirts are made in Bangladesh and sourced by Banana Moon who then apply the printed logos at their purpose built facility in Yorkshire.
Our training tops and shorts are all made from 100% recycled polyester produced in Turkey. Our hoodies and T-shirts are made from organic cotton from farms which are already certified, or pending certification (i.e. currently converting to fully organic cotton production). Producing clothing does still have an impact on the environment, but at Eleven as One we aim to reduce the environmental footprint of our product as much as we can.
We'd love to talk to you about the opportunity to customise team wear for you. Please get in touch by emailing us at hello@elevenasone.co.uk and we'll get back to you as soon as possible.
The factory team at RAL Tekstil carries out a detailed quality check before the product leaves the factory, and we check it again when it arrives with us, but if you do find anything wrong with your product please let us know as soon as possible and we'll arrange an exchange or refund.
Yes there is a size guide for all our products which you can find here.
Care
Our training tops and shorts are machine washable at 40'C but we recommend washing them at a lower temperature if possible. Our hoodies and T-shirts should be washed at 30'C. Please avoid ironing over any logos or patches.
Contacting us
You can drop us an email on hello@elevenasone.co.uk or you can use live chat on our website. We love to hear from you and look forward to hearing your thoughts.
Can't find what you're looking for?
Please email us at hello@elevenasone.co.uk or us the contact form below.