Cookie Policy
COOKIE POLICY
Last updated: 22 September 2026
1. ABOUT THIS POLICY
This Cookie Policy explains how Eleven as One (“we”, “us” and “our”) uses cookies and similar technologies when you visit elevenasone.co.uk.
It explains what these technologies are, why we use them, how long they may remain on your device and how you can manage your choices.
For more information about how we collect and use personal information, please read our Privacy Policy.
2. WHAT ARE COOKIES AND SIMILAR TECHNOLOGIES?
Cookies are small text files placed on your computer, smartphone or other device when you visit a website. They enable websites to function, remember information about your visit and understand how visitors use the site.
We also use similar technologies, including pixels, tags, local storage and session storage. References to “cookies” in this policy include these similar technologies where appropriate.
Some cookies are set directly by us or Shopify and are known as first-party cookies. Others are set by third-party services that support functions such as analytics, advertising, embedded video, customer communications and onsite features.
3. HOW WE USE COOKIES
Strictly necessary cookies
These technologies are required for the website to function correctly. They support services such as security, checkout, shopping-bag contents, currency selection and recording your privacy choices.
Strictly necessary cookies do not require consent. You may be able to block them using your browser, but parts of the website may then stop working correctly.
Functional cookies
These technologies enable enhanced website features and remember choices made by visitors, including embedded video, customer chat and other onsite functionality. Where they are not strictly necessary to provide a service requested by you, they are used in accordance with your cookie choices.
Analytics cookies
Analytics cookies help us understand how visitors use the website, which pages are visited and how the site performs. We use this information to measure and improve the website. These cookies are used only where you have provided consent.
Marketing and advertising cookies
These cookies help us and our advertising and marketing partners measure campaigns, understand visitor interests, personalise communications and show more relevant advertising. These cookies are used only where you have provided consent.
4. MANAGING YOUR COOKIE PREFERENCES
When you first visit our website, you can accept or reject non-essential cookies using our cookie banner.
You can change or withdraw your consent at any time by selecting Cookie preferences
You can also delete or block cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the website, including the shopping bag and checkout, from working correctly.
5. COOKIES AND SIMILAR TECHNOLOGIES WE USE
The technologies used may vary depending on the pages you visit, the features you interact with and the choices you make through our cookie banner.
Where a name includes a measurement ID or another variable identifier, this is represented by an asterisk (*).
Strictly necessary
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _shopify_essential | Shopify | Contains essential session, checkout, security and anti-tampering information required for the store to function. | 1 year |
| _shopify_test | Shopify | Checks whether the visitor’s browser supports cookies. | 1 minute |
| _tracking_consent | Shopify | Records the visitor’s privacy and cookie choices. | 1 year |
| consentHeader | Shopify | Temporarily stores information about the visitor’s consent state. | Session |
| cart | Shopify | Stores information about the visitor’s shopping bag. | 2 weeks |
| cart_currency | Shopify | Remembers the currency associated with the shopping bag and checkout. | 2 weeks |
| discount_code | Shopify | Stores a discount code received through a website link so it can be applied at checkout. | Session |
| localization | Shopify | Stores the visitor’s selected country and language so the appropriate regional experience and currency can be provided. | 1 year |
| login_with_shop_finalize | Shopify | Supports secure customer login using Shop. | 5 minutes |
| shopify_pay | Shopify | Supports Shop Pay login when a visitor returns to checkout. | 1 year |
| storefront_digest | Shopify | Enables authorised access to a password-protected storefront or store preview. | 1 year |
| _shop_app_essential | Shopify / Shop app | Contains information required for Shop app and Shop Pay functionality. | 1 year |
| ri-* wpm-ri-* |
Shopify | Helps Shopify process storefront and web-pixel events correctly and avoid duplicate events. | Session |
| __shopify_agent_context_events | Shopify | Temporarily stores context required to operate supported Shopify storefront features. | Session |
Functional cookies
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| VISITOR_INFO1_LIVE | YouTube | Measures bandwidth and helps determine the appropriate interface for embedded YouTube videos. | Up to 6 months |
| VISITOR_PRIVACY_METADATA | YouTube | Stores information about the visitor’s privacy choices for embedded YouTube content. | Up to 6 months |
| __Secure-ROLLOUT_TOKEN | YouTube | Maintains a consistent experience while YouTube gradually introduces or tests player features. | Up to 6 months |
| __Secure-YNID __Secure-YEC |
YouTube | Supports the security, preferences and operation of embedded YouTube content. | Up to 6 months |
| shopify-chat-nudge-path shopify-chat-nudge-pages shopify-chat-nudge-start |
Shopify Inbox | Supports the display and behaviour of customer-chat prompts during the visitor’s session. | Session |
| _shs_state | Storefront service | Temporarily maintains the state of an installed storefront feature. | Session |
| es-endpoint-key | Storefront service | Temporarily stores technical information required to operate an installed storefront feature. | Session |
Analytics cookies
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _landing_page | Shopify | Records the landing page used when a visitor arrives from another website. | 2 weeks |
| _orig_referrer | Shopify | Records the referring website or source from which the visitor arrived. | 2 weeks |
| _shopify_analytics | Shopify | Contains analytics information used across the storefront and checkout. | 1 year |
| _shopify_s | Shopify | Identifies a particular browser session and store combination for analytics. | 30-minute rolling expiry |
| _shopify_y | Shopify | Helps Shopify distinguish visitors for storefront analytics. | 1 year |
| shop_analytics | Shopify / Shop app | Contains information used for analytics within Shop. | 1 year |
| YSC | YouTube | Measures interactions with and views of embedded YouTube videos. | Session |
| moast-p moast-p-views moast-p-impressions moast-p-id |
Moast | Measures views, impressions and interactions with Moast onsite content and features. | Session to 1 year |
| lo-session lo_tabId |
Onsite analytics service | Temporarily distinguishes browsing sessions and tabs for onsite performance and visitor-interaction analysis. | Session or persistent until browser storage is cleared |
| flu_stat_recorded | Eleven as One storefront | Records whether a storefront statistical event has already been counted during the session. | Session |
Marketing and advertising cookies
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| _shopify_marketing | Shopify | Contains marketing and attribution information used across the storefront and checkout. | 1 year |
| __kla_id | Klaviyo | Recognises visitors, measures onsite behaviour and supports personalised email and marketing activity. | Up to 13 months |
| __kl_key klaviyoOnsite kl-post-identification-sync klaviyoPagesVisitCountV2 |
Klaviyo | Supports visitor identification, onsite forms, page-visit measurement and synchronisation with Klaviyo marketing services. | Session or persistent until browser storage is cleared |
| lastExternalReferrer lastExternalReferrerTime $referrer $last_referrer |
Marketing and attribution services | Records the source from which a visitor arrived to support marketing attribution and campaign measurement. | Persistent until browser storage is cleared |
| _ttp | TikTok | Measures and improves advertising campaigns and supports personalised advertising. | 3 months |
| tt_s_pixel_session_index tt_sessionId tt_appInfo_v2 |
TikTok | Supports TikTok Pixel session measurement, campaign attribution and advertising performance analysis. | Session |
6. THIRD-PARTY SERVICES
We use services provided by Shopify, Klaviyo, TikTok, YouTube and Moast, together with other services supporting customer chat, website functionality, analytics and marketing.
These providers may process information collected through cookies and similar technologies in accordance with their own privacy policies. Some providers may process information outside the United Kingdom. Where required, appropriate safeguards are used for international transfers of personal information.
7. CHANGES TO THIS POLICY
We may update this Cookie Policy when we introduce or remove website services, cookies or similar technologies, or when legal and regulatory requirements change.
The date at the top of this page shows when it was last updated. We recommend checking this page periodically for changes.
8. CONTACT US
If you have questions about this Cookie Policy or how we use personal information, please contact us using the details provided in our Privacy Policy.